Delivery Information

Postage and packaging prices are quoted for UK Mainland ONLY Deliveries to the Highlands, offshore Islands and Northern Ireland may incur a surcharge passed on by our courier. The following postcodes may incur a surcharge: AB31 - AB38, AB40 - AB56, IV1 - IV28, IV30 - IV32, IV30 - IV36, IV52 - IV54, IV63, KW1 - KW14, PA1 - PA99, PH4 - PH41, PH49 - PH50, BT, HS, IV41 - IV49, IV51, 55 - 56, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, PH42 - PH44, ZE, Isle of Man (IM), Channel Islands, Republic of Ireland, Isle of Wight, Isles of Scilly. EXPRESS SERVICES ONLY

We are not obliged to send any items at the quoted price for UK Mainland to any surcharged postcode. We will refund any customers payment that does not pay the correct postal price for the area where delivery is requested.

We will contact you to make you aware of any outstanding postage amount and will offer a few options on how to pay this additional amount.

This service usually takes 3-5 working days for your items to be delivered. If your item does not arrive after this time, please contact us as soon as possible so we can look into it on your behalf to resolve any issues.

We use either DPD or UK Mail for larger deliveries to the UK and Northern Ireland. 

Tracking information and the estimated delivery time is sent automatically by email/text when the item has been dispatched. You will receive these emails/texts to the email address/ mobile number you provide us with. This information will not be sold or given to any third parties and is for delivery notification only.

If you are not available when the delivery is attempted, a card will be left for you to arrange a suitable time for redelivery. DPD will give you the option to leave with neighbour or rearrange to another date via email/text. DPD will leave you a missed delivery card with information on how to contact them to arrange a redelivery. UK Mail will leave a maximum of two missed delivery cards. You will then have five days to contact them to make arrangements for the re-delivery. 

Should a problem arise and you have not received the item on the estimated date, you will need to contact us within 48 hours so we can contact DPD or UK Mail to either: arrange the redelivery at your convenience, or, so all the relevant information can be sent to you so you can rearrange the delivery for the most convenient time to yourself.

If no contact is made with either us or DPD/UK Mail within 5 working days and the item is returned to us, we will offer a few options how to resolve the issue. Any items that are returned to us due to customers not making arrangements or contacting us to make the arrangements for them will incur a fee of £17.00. All customers are reminded that any item returned by courier will incur an additional £17.00 fee as well as the reposting costs. Your order will be held until this is paid. An invoice will be sent to your email to make payment for this. 

Royal Mail will not accept an item is lost for 15 days, please contact us after this time for delivery queries.

Return policy

All items must be returned at the buyers own cost and with a traceable means of postage to avoid dispute on any lost post. The returned goods (except faulty items) must be in same condition as they were received. There will be a repacking fee if boxes are returned damaged. Faulty goods should be returned immediately including letter explaining the fault, your name and address and the date purchased. If the item is under warranty a replacement will be issued upon the item's safe return to our premises. Items purchased 30 days or older, we will be unable to refund/cancel the transaction. If no fault is found the item will be return to the customer's address originally provided. Items must be returned before the replacement is sent.

We can also provide an item collection service but this will be at additional cost and must be paid for before the collection takes place. Please contact us for a quote and to arrange a collection. 

Damaged/Missing items.

If, for one reason or another, your item should arrive broken or part is missing, you must contact us within seven days for us to be able to rectify it. If you contact us after this seven day grace period we will be unable to assist you. To avoid any problems, please check your item the day it arrives and contact us if there is a problem. Sometimes we may ask you to send us evidence of the damaged item, this will usually be a photo but we may request that you return the item.

We hope you have an enjoyable purchase and hope to hear from you again soon!

Thanks,

Chilli Britain